Job Overview:

The IT Support Coordinator is responsible for assisting in trending and managing issues encountered in the server/client OS hardware and patching. The IT Support Coordinator also provides direct support to end-users and process requests in addition to interfacing with the Security, Application, Development, Engineering, and Infrastructure. This role will work with the Corporate Office and the community teams to help ensure operational procedures are followed to meet our high service-level standards.

Job Duties:

• Works with cross functional teams to improve operational procedures and best practices in accordance with server management strategy.
• Set up and deploy employee systems, computers and equipment
• Analyzes trend data to identify server related issues and assists teams to proactivelyimplement required resolutions/improvements.
• Ensures overall service levels for server uptimes are accurate using standards reviews.
• Employs continual service improvement though monthly metrics reviews.
• Communicates server process and procedures, working practices, and changes to internalteams and customers.
• Assists in coordinating monthly scheduled deployment of Windows and Linux/Unixpatches/upgrades.
• Attends to high severity change server maintenance windows and assists in documentingcompletion of the change.
• Assists in the determination of required server updates in the environment and workswith appropriate teams to coordinate the updates.
• Escalates issues for resolution to appropriate teams, when necessary.
• Runs compliancy and server health reports, as needed.
• All other duties as assigned
• Implementation of new processes to maximize efficiency and productivity

Basic Qualifications:

• Ability to analyze trends to identify potential issues in all server environments.
• Ideally 2-5 years’ experience with Active Directory Domain Architecture and End-pointsecurity and client OS management and imaging (WDS/AIK/MDT).
• Ideally has Mobile data loss prevention/management (MAAS360).
• Business Office packages (Office/SharePoint/G-suite).
• Serve as the point of contact for audio/video equipment support.
• Follow common change control and management processes, patching standards, and processes to maintain server (systems) health across the enterprise. The enterprise includes and is not limited to virtual, cloud (hybrid), and physical environments.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years
• 4 years

Schedule:

• Monday to Friday
• On call

Application Question(s):

• What is your desired annual salary?

Experience:

• WDS/AIK/MDT: 3 years (Preferred)
• IT support: 3 years (Preferred)

Work Location: In person